Shipping Policy

Shipping Information

Thank you for shopping with Neu Living. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1-3 business days. Orders are processed Monday through Friday, excluding public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Delivery Times

Estimated delivery times are:

• United States: 5-10 business days

• International: 7-20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Promotional free shipping offers, when available, will be clearly indicated on our website.

Tracking

Tracking information will be sent via email once your order has shipped. Please allow up to 48 hours for tracking updates to become available.

Multiple Shipments

Some orders may be shipped from different fulfillment centers. If your order contains multiple items, they may arrive in separate packages and on different delivery dates.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to factors beyond our control, including severe weather, carrier delays, customs inspections, or periods of high shipping demand.

Neu Living is not responsible for shipping delays caused by third-party carriers.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Neu Living is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost during transit, please contact us promptly so we can work with the shipping carrier to investigate and assist in resolving the issue.

International Orders

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team. We are happy to assist.